Australia
FREE shipping on all orders over $99.
For orders under $99, we offer flat rate shipping of $6.95.
New Zealand:
FREE shipping on all orders over $199.
For orders under $199, we offer flat rate shipping of $29.95
International:
We offer trackable standard shipping on all international orders. For a shipping quotation or approximate shipping time, please contact our Customer Care team using our form here.
Handling Times:
For orders placed before 2PM on a week day, we dispatch orders same day (excluding public holidays and pre-order items). Please allow a further 1-5 business days for deliveries to metropolitan areas. For regional areas, please allow 2-7 days for delivery. For major sales periods, please allow an extra 1-2 days at extremely busy times.
All stock is located in Melbourne, Australia and our warehouse teams operate during business hours Monday – Friday, excluding weekends and public holidays.
Redeliveries & Missed Deliveries:
All missed deliveries which are returned back to sender/us will incur an additional delivery charge. This will be the exact cost that is charged to us to redeliver the missed delivery by Australia Post.
International Duties & Taxes
International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned in order to receive a refund. Please contact your local customs office directly for more information on taxes, duties and regulations.